F.A.Q

You are always welcome to call and speak with us directly over the phone, but for the most efficient fastest service please place the order online . 

We do our best to ship all remanufactured and new parts out on the same or following business day. We always check with our distributors to make sure the item is in stock. If the item is out of stock, we will contact you immediately and let you decide if you would like to wait for the item, or if you would like a refund. Used parts normally ship within 1-3 days (with some exceptions) depending on what you have ordered. 

Orders are processed within 1–3 business days (Monday to Friday), after the order cut-off time of 11:00 PM. Orders are not processed on weekends or public holidays.

Yes, we are glad to ship parts internationally. All of the shipping charges posted on our website are for domestic delivery. There will be additional charges for international delivery. We will contact you after your order is placed and send a money request for the additional charges. All international powerhead orders will be required to respond to an email stating they would be responsible for all return and re-delivery shipping costs in the event of a warranty claim. No matter what the cause of the claim is. 

Yes, all shipping charges posted on the website are for domestic (lower 48 states) delivery. All shipments going to Hawaii, Alaska or any United States territory will incur additional shipping charges. 

Once your return is received and inspected, your refund will be processed within 10 business days to your original payment method.

The remanufacturer offers a one year limited warranty. If you have a warranty claim, please contact us. We will issue a return shipping label and the product will be shipped back to the remanufacturer for inspection. If the remanufacturer finds that something was wrong with the remanufacturing process and caused the product to fail the item will be covered the ramanufacturer will also pay a percent of shop fees. If the remanufacturer finds that an outside reason caused the product to fail the product will be repaired at a reduced labor and parts rate. Example: If the carburation was not set right on a remanufactured powerhead and caused the powerhead to lean out on 1 cylinder, this will not be covered. It would be repaired at a reduced rate. Please read our warranty polices under the “about us” tab. 

The new aftermarket (SEI) lower units offer a three year fault free warranty. During the first year the return shipping is paid by the manufacturer. During the last two years, if you have a claim shipping is paid by the customer. We read SEI’s warranty information under the “about us” tab. 

We are not a service center. We only sell parts and used outboard motors including boats. 

We accept returns and exchanges for both defective and non-defective items within 90 days of the purchase date. Items must be in new or slightly used condition and include all original packaging and accessories.